리프팅 레이저회복 1~3일
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Healthcare · Dermatology Proposal concept
Dermatology clinicbooking and care app
01 Overview
One dermatology app for booking, the waiting queue and aftercare
A patient app concept for a hypothetical dermatology clinic with several branches. The front desk sees bookings by doctor, the EMR waiting queue and no-show history in the admin screen.
- Problem 01
Call spikes at opening
When the clinic opens, check-in and booking change calls hit the front desk all at once.
- Problem 02
Bookings scattered by branch
Each branch takes Naver bookings, KakaoTalk messages and phone calls separately, so no one sees all bookings in one place.
- Problem 03
Aftercare only on paper
Patients who lose the paper instructions call the clinic again when a question comes up.
02 Screens
A working prototype
Scroll, or tap the buttons inside the screen.
다가오는 예약
10월 2일 (금) 오후 2:30
스킨부스터 · 한서윤 원장
강남역점
시술 안내
리프팅 레이저회복 1~3일
스킨부스터2~4주 간격
첫 방문 안내접수부터 수납까지- Screen 01 / 05
Home
The next appointment, people ahead in the queue and aftercare progress on the first screen.
- Screen 02 / 05
Booking
Patient, treatment, doctor, date and time are chosen top to bottom on one screen.
- Screen 03 / 05
Questionnaire
Separate consent for sensitive data comes first, and declining does not cancel the booking.
- Screen 04 / 05
Waiting status
Shows people ahead from the EMR check-in order and sends AlimTalk when the turn is near.
- Screen 05 / 05
Aftercare
Check off D+1, D+3 and D+7 tasks and send photos only to the doctor in charge.
03 Planning notes
To cut front desk calls, the app has to tell patients their place in line and their aftercare steps first
- 01
Queue based on EMR check-in order
ObservedThe question waiting patients ask the front desk most is when their turn will come.
DecidedThe app shows how many people are ahead and the expected wait from the EMR check-in order, and sends an AlimTalk message when two people are left.
- 02
Day-by-day aftercare checklist
ObservedMost aftercare questions are about what to do that day, such as washing, ointment and sunscreen.
DecidedD+1, D+3 and D+7 tabs list the tasks for each day, and photos of the treated area go only to the doctor in charge.
- 03
Family profiles for booking on behalf
ObservedFamily members often book appointments for parents or children.
DecidedThe first row of the booking screen switches between the patient and family members, and the rest of the steps stay the same.
- 04
Separate consent before the questionnaire
ObservedAnswers about medication and allergies are sensitive data under Korea’s Personal Information Protection Act and need separate consent.
DecidedOpening the questionnaire shows a consent sheet with the items, purpose and retention period, and the booking stays even if the patient declines.
04 Operator view
The screen operators open every day
Filters and tables are clickable.
2026년 9월 25일 (금)
오늘 예약38
진료 완료2
현재 대기5
노쇼 이력 환자4
오늘의 예약
| 시간 | 한서윤 원장 | 정도현 원장 | 오민재 원장 |
|---|---|---|---|
| 09:30 | 박지희리프팅 레이저 완료 | 최윤민여드름 압출 진료 중 | 윤소아보톡스 완료 |
| 10:00 | 김서연레이저 경과 확인 대기 | 장민우노쇼 1색소 레이저 대기 | 한예진필러 상담 대기 |
| 10:30 | 이정순가족스킨부스터 예약 | 비어 있음 | 서다현보톡스 대기 |
| 11:00 | 정태호리프팅 상담 예약 | 강지은노쇼 2색소 레이저 · 예약금 예약 | 비어 있음 |
| 11:30 | 비어 있음 | 조수영여드름 치료 예약 | 문가빈필러 예약 |
| 12:00 | 오세라스킨부스터 예약 | 비어 있음 | 임현수노쇼 3보톡스 · 예약금 예약 |
| 13:00 | 점심시간 | ||
| 14:00 | 신혜미리프팅 레이저 예약 | 배도준색소 레이저 예약 | 비어 있음 |
| 14:30 | 노은희스킨부스터 예약 | 비어 있음 | 홍민지노쇼 1필러 상담 예약 |
| 15:00 | 비어 있음 | 류미경여드름 치료 예약 | 황재우보톡스 예약 |
대기열 5
전자차트 접수 순- 1장민우정도현 · 접수 09:2813분
- 2한예진오민재 · 접수 09:3110분
- 3서다현오민재 · 접수 09:347분
- 4김서연한서윤 · 접수 09:365분
- 5송지아현장한서윤 · 접수 09:392분
노쇼 이력
오늘 예약 환자 · 최근 6개월| 환자 | 노쇼 | 최근 | 예약금 |
|---|---|---|---|
| 임현수 12:00 | 3회 | 9월 12일 | 결제 완료 |
| 강지은 11:00 | 2회 | 8월 30일 | 결제 완료 |
| 장민우 10:00 | 1회 | 7월 18일 | 해당 없음 |
| 홍민지 14:30 | 1회 | 6월 3일 | 해당 없음 |
노쇼 2회 이상 환자에게만 예약금 3만 원 적용
05 Integrations
- EMR integration
- Kakao AlimTalk
- PASS identity verification
- Toss Payments
- Kakao and Apple login
- Push notifications
06 What we would measure after launch
- 01No-show rateShare of bookings where the patient did not visit
- 02Share of phone bookingsShare of all bookings made by phone
- 03Repeat treatment booking rateRebooking rate among patients who received aftercare notifications
For a live service, these are the numbers we would track after launch.
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