Franchise · Coffee Proposal concept
Coffee franchiseordering and membership app
Reorder your usual drink in a tap and time pickup by drinks left
A mobile ordering and membership app concept for a hypothetical coffee franchise with many stores. Head office sees order volume, drinks in the queue and POS sold-out sync status by store in the admin screen.
- Problem 01
Crowded pickup counter
Customers wait at the pickup counter because they do not know when their drink will be ready.
- Problem 02
Sold-out items update late
When sold-out status reaches the app late, orders get cancelled and refunded after payment.
- Problem 03
Regulars stay invisible
Paper stamp cards cannot tell head office who visits often or which stores are losing visits.
A working prototype
Scroll, or tap the buttons inside the screen.
자주 마시는 메뉴
이번 주 추천
- Screen 01 / 05
Home
Usual drinks with their options sit in the first row with an order button.
- Screen 02 / 05
Menu
Items marked sold out on the POS show a sold-out label and the time on the photo.
- Screen 03 / 05
Options · Payment
Pick temperature and size, then check the pickup store right above the order button.
- Screen 04 / 05
Order status
Drinks ahead of yours, pickup number and expected pickup time in large type.
- Screen 05 / 05
Membership
Barcode, stamps and coupons in one place, with prepaid top-up marked as coming soon.
Most morning app orders are the usual drink, so cutting time to order and pick up comes first
- 01
Usual drinks in the first row of home
ObservedCommute orders are often the same drink with the same options every time.
DecidedRecent orders sit in the first row of home with their options intact and an order button attached.
- 02
Order status shown as drinks left
ObservedPeople wait at the counter when they cannot tell when their drink will come out.
DecidedThe order status screen shows the number of drinks ahead of yours and the expected pickup time in large type.
- 03
Sold-out status taken from the POS
ObservedWhen owners enter sold-out items in both the POS and the app admin, the app tends to lag.
DecidedMarking an item sold out on the POS shows it in the app menu with the time, and head office checks the sync log.
- 04
Pickup store above the order button
ObservedCoffee app reviews often complain about ordering at a store visited earlier by mistake.
DecidedThe pickup store and distance appear again right above the order button and can be changed there.
The screen operators open every day
Filters and tables are clickable.
매장별 주문 현황
2026.09.25 (금) 08:40 기준운영팀 박성준매장별 현황
| 매장 | 오늘 주문 | 앱 주문 | 제조 대기 | 평균 제조 | 품절 | POS |
|---|---|---|---|---|---|---|
| 성수역점서울 성동 | 214 | 71 | 3잔 | 3분 40초 | 1개 | 연결 |
| 강남역점서울 강남 | 248 | 64 | 6잔 | 4분 50초 | - | 연결 |
| 여의도IFC점서울 영등포 | 231 | 82 | 5잔 | 4분 10초 | 2개 | 연결 |
| 판교테크노밸리점경기 성남 | 196 | 77 | 4잔 | 3분 55초 | - | 연결 |
| 광화문D타워점서울 종로 | 172 | 49 | 2잔 | 3분 20초 | 1개 | 지연 |
| 부천중동점경기 부천 | 118 | 26 | 1잔 | 3분 05초 | - | 연결 |
| 서울대입구역점서울 관악 | 104 | 31 | 0잔 | 2분 50초 | 3개 | 연결 |
| 해운대센텀점부산 해운대 | 87 | 18 | 1잔 | 3분 15초 | - | 끊김 |
시간대별 주문
오늘지난주 금요일품절 동기화 로그
POS 실시간- 08:31콜드브루성수역점품절1.2초
- 08:26소금빵여의도IFC점품절0.9초
- 08:14흑임자 라떼서울대입구역점품절1.4초
- 08:02밤 크림 라떼광화문D타워점해제38초
- 07:58버터 크루아상여의도IFC점품절1.1초
- 07:41소금빵서울대입구역점품절1.0초
- POS integration
- Toss Payments
- Kakao Pay and Naver Pay
- Kakao AlimTalk
- Naver Map
- Push notifications
- 01Share of app ordersShare of all store orders placed through the app
- 02Pickup wait timeTime from drink ready to pickup
- 03Sold-out cancellationsNumber of orders cancelled after payment because an item was sold out
For a live service, these are the numbers we would track after launch.
