Local services · Laundry Proposal concept
Laundry pickupand delivery app
A laundry app that picks up from your door at night and returns it with inspection photos
An app concept for a hypothetical service that picks up laundry from the door at night and delivers it back after cleaning. The plant uploads inspection photos for each item in the admin screen, and orders that need extra charges go ahead only after the customer approves.
- Problem 01
Extra charge disputes
When stain removal or repair costs are sent by phone or text, customers cannot see the item and hesitate to agree.
- Problem 02
Damage that cannot be checked
Without a record of the item before cleaning, there is no way to check a claim that a button went missing.
- Problem 03
Unknown arrival times
Without an arrival time, customers call support repeatedly and sometimes find their laundry at the door late.
A working prototype
Scroll, or tap the buttons inside the screen.
오늘 밤 수거
밤 10시까지 신청하면
일요일 밤에 도착해요
진행 중인 주문
- Screen 01 / 05
Home
The request cutoff, the stage of each open order and any extra charges to approve are on the first screen.
- Screen 02 / 05
Pickup request
Choosing item counts, a pickup date and a night slot updates the estimated price right away.
- Screen 03 / 05
Order details
Inspection photos from the plant for each item, with extra charges chosen in the app after seeing the photo.
- Screen 04 / 05
Delivery tracking
Arrival time from the driver’s location and stops left, with a photo once the laundry is at the door.
- Screen 05 / 05
Prices · Subscription
Plans are split by monthly pickups, with prices by item on the next tab.
To reduce disputes over extra charges and damage, customers need to see the condition of their clothes in photos first
- 01
Photos of every item at intake
ObservedOnly a photo taken at intake can show whether a problem came from cleaning or was there before.
DecidedThe plant uploads a photo for each item at intake, and the same photos appear in the customer’s order details.
- 02
Extra charges chosen in the app
ObservedPhone approval leaves no record and stops work at the plant while waiting for an answer.
DecidedCustomers see the stain photo and price and choose extra treatment or standard cleaning, and without a reply by 6 pm the order proceeds as standard.
- 03
Three night pickup slots
ObservedPickups get missed when the time customers put laundry out does not match the driver’s route.
DecidedThe night from 10 pm to 6 am is split into three slots, and the expected delivery date is shown before the request.
- 04
Subscriptions by pickup count
ObservedPricing by weight or volume is hard for customers to estimate before ordering.
DecidedPlans are based on monthly pickups and standard bags, and pickups left this month are shown on home.
The screen operators open every day
Filters and tables are clickable.
입고·검수
| 주문번호 | 고객 | 수거 지역 | 품목 | 수량 | 입고 | 상태 | 검수 메모 | 담당 |
|---|---|---|---|---|---|---|---|---|
| 2609-25183 | 김서연 | 부천 중동 | 일반 세탁 · 셔츠 · 운동화 | 5 | 08:42 | 승인 대기 | 셔츠 소매 얼룩 | 박정희 |
| 2609-25179 | 이도준 | 부천 상동 | 정장 상하의 · 셔츠 | 4 | 08:40 | 검수 대기 | - | |
| 2609-25176 | 최서아 | 부천 중동 | 이불 | 1 | 08:38 | 세탁 중 | 정현수 | |
| 2609-25171 | 박지현 | 인천 부평 | 코트 · 니트 | 3 | 08:35 | 승인 대기 | 코트 단추 1개 없음 | 박정희 |
| 2609-25168 | 정하은 | 부천 심곡 | 일반 세탁 | 2 | 08:31 | 세탁 중 | 정현수 | |
| 2609-25162 | 강민우 | 부천 상동 | 운동화 | 2 | 08:27 | 검수 대기 | - | |
| 2609-25158 | 윤채서 | 인천 부평 | 일반 세탁 · 셔츠 | 8 | 08:22 | 세탁 중 | 니트 보풀 | 김나영 |
| 2609-25151 | 장준호 | 부천 중동 | 패딩 | 1 | 08:18 | 재세탁 | 오염 잔여 | 김나영 |
| 2609-25147 | 임수지 | 부천 원종 | 일반 세탁 · 이불 | 3 | 08:12 | 출고 대기 | 정현수 | |
| 2609-25140 | 한지민 | 부천 심곡 | 셔츠 | 6 | 08:05 | 출고 대기 | 박정희 | |
| 2609-25136 | 오예린 | 부천 상동 | 원피스 · 블라우스 | 3 | 07:58 | 승인 대기 | 블라우스 이염 | 김나영 |
| 2609-25131 | 서지훈 | 인천 부평 | 일반 세탁 | 1 | 07:52 | 출고 대기 | 정현수 | |
| 2609-25127 | 신유아 | 부천 중동 | 운동화 · 셔츠 | 4 | 07:47 | 세탁 중 | 박정희 |
- Kakao AlimTalk
- Toss Payments recurring billing
- Kakao Map address search
- Delivery driver location
- Kakao and Apple login
- Push notifications
- 01Extra charge approval rateShare of extra charge requests after inspection that customers approved
- 02Reorder rateShare of customers who requested another pickup within 30 days of their first order
- 03Laundry-related inquiriesLost, damaged and delivery inquiries per 100 orders
For a live service, these are the numbers we would track after launch.
